Citilink has launched a seat selection programme, named Green Zone, with which passengers can enjoy improved assistance and compensation for delays, as well as a complimentary snack and beverage during transit on domestic flight connections. The facility is currently available for use at Halim Perdanakusuma Airport in Jakarta and has been designed to make onward journeys to locations beyond the capital more smooth and enjoyable for travellers.
“To improve the comfort of our passengers, Citilink Indonesia is offering access to the Citilink lounge for passengers who purchase flight tickets with the Green Zone facility,” said Citilink Indonesia cargo and ancillary vice president Benny Rustanto in a statement published in the Jakarta Post. “We plan on providing this service at domestic airports,” he continued.
The Green Zone facility is an optional extra available to passengers when they buy a ticket through the official Citilink website, online travel agents or at check-in counters. With fees ranging from Rp 60,000 ($4) to Rp 135,000 ($9), this service provides free snacks, insurance for punctual flights and delayed baggage, Wi-Fi in the provided lounge as well as a reimbursement of up to Rp 250,000 ($17) for flight and baggage delays of more than two hours. With Green Zone, passengers no longer need to fill out a form or complete claim documents; this will be done automatically and digitally.
Established in 2001 as a subsidiary of Garuda Indonesia, Citilink is a low-cost airline headquartered in Jakarta, Indonesia that operates shuttle services between Indonesian cities. In its first year since obtaining Air Operator’s Certification in August 2012, Citilink carried 8 million passengers, with an occupation rate 85 percent and On Time Arrival at 87 percent.