On 28th December 2018, Citilink officially launched its free Wi-Fi service in a bid to offer more customer convenience. The low-cost subsidiary of Garuda Indonesia is targeting millennial passengers with the new technology on their flights, as it is this emerging demographic that accounts for upwards of 70 percent of Citilink passengers.
The service is provided thanks to a collaboration with in-flight wireless internet service provider PT Mahata Aero Technologi (Mahata). Based on an agreement with PT Mahata, an additional 18 Citilink planes will be equipped with the Wi-Fi facility in 2019. Aircraft that provide the facility will be equipped with the GX Aviation System, which is said to be the world’s only high-speed global wireless connectivity service sent through a high-throughput satellite (HTS) network.
“On this PK-GQR flight from Denpasar, the Wi-Fi service is live. The team and I [have enjoyed the service] from an altitude of 35,000 feet,” said Citilink president director Juliandra Nurtjahjo at a press conference in Jakarta on Friday.
“Hence by the end of 2019, we will have a total 20 aircraft equipped with Wi-Fi from our target of 50 planes by 2020,” said Juliandra.
The Wi-Fi-equipped Citilink PK-GQR plane will be available to passengers on the Jakarta-Denpasar, Jakarta-Banjarmasin and Jakarta-Medan routes.