Operating under new and extensive health and safety protocols, Hard Rock Hotel Bali reopened to guests from Tuesday, 1st September 2020. The popular hotel, which had previously been closed due to Covid-19, has begun operating under the “Safe + Sound” programme, which covers extensive hygiene standards and practices relating to social interaction and workplace protocols.
The Safe + Sound programme is a collection of standardised safety measures, developed by a team of hospitality experts in collaboration with worldwide health and sanitisation specialists, including Ecolab and NSF. They cover various aspects of safety, sanitisation and employee training. From the initial welcome at check-in, down to each detail inside guest rooms and common areas throughout the property, there is a heightened focus on cleanliness. Hard Rock Hotel Bali’s team members have also been trained on proper disinfection procedures by Ecolab cleaning experts.
“We’ve worked hand-in-hand with industry-leading experts to ensure our property exceeds the maximum cleanliness standards for our guests and team members,” said the hotel’s General Manager Shane Coates, shortly after the official reopening earlier this month. “We welcome the opportunity to reopen in Bali and continue to deliver unique experiences, unforgettable amenities and our core brand values to Hard Rock fans in the safest environment possible,” he added.
Additional protocols under the new scheme include temperature checks for every team member, guest, and vendor upon arrival; social distancing markers, placed throughout the property; mandatory masks for all employees; Safe + Sound door tags to confirm the completion of full checks in each guest room; increased cleaning and disinfecting frequency for high-touch surfaces across public areas, meeting rooms, dining areas and public restrooms; hand sanitizer in public areas and restrooms; mandatory hourly hand washing for all employees; Plexiglas separators at front desks; touchless, in-room dining services; sanitisation of guest luggage before it enters the lobby; and dining at the on-site restaurants using digital menus by scanning QR codes, combined with individually plated food for all meals.