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Safety Protocols: Navigating the New Normal
30 May 2020 | Written by Chris Alexander

After several long months, the dialogue surrounding COVID-19 is beginning to shift from containment to recovery, and Southeast Asia’s tourism sector is already making plans for the new normal. Several countries are beginning to lift travel restrictions, flights are taking off and businesses are reopening. To ensure a safe and healthy transition, virus protocols are needed to safeguard travellers – and the industry itself – as the world prepares to start travelling again. 

For travellers, tour operators, hotels, suppliers and local people, the impact of events in 2020 will likely be felt for years to come. Tourism infrastructure and operations will need to function differently in the wake of the global COVID-19 pandemic, with a significantly greater emphasis on personal safety and operational diligence. 

Panorama Destination is implementing its own health and safety protocols to safeguard guests, employees, partners and suppliers. Our response is informed by the latest advice from international health organisations and regional governments, and will be continually updated and improved as new information comes to light and best practices are refined and shared across the industry. 

From root to branch, Panorama Destination operations, products and services, training and company structure will be adapted to meet these new challenges. The company has established a dedicated COVID-19 Health & Safety Team, responsible for risk assessment; hygiene, screening and sanitising procedures; PPE standards; emergency procedures, containment and reporting in the event of new cases; and training for all staff to make sure the new company policy is enforced effectively.  

A COVID-19 team leader will be designated to each business unit within Panorama Destination, tasked with taking responsibility for the implementation of company policy within their respective jurisdictional areas. This network of leaders – known collectively as the COVID-19 Committee – will be responsible for the implementation of COVID-19 protocols. This committee will be chaired by the Panorama Destination CEO and members of upper management. 

To keep clients, agents and partners informed about these on-going changes, Panorama Destination’s new COVID-19 Health & Safety policy contains detailed information on the following policies and practices: COVID-19 operational safety protocols; hygiene guidelines; screening measures for clients and staff; examples of hotel protocols implemented in each of our destinations; new products and services, tailored to the requirements of the new normal; MICE travel; and safety measures put in place to safeguard the Panorama Destination fleet of vehicles and transportation services. 

An abbreviated version of the Panorama Destination COVID-19 Policy is available to read online, please click the button below.

The full policy is also available upon request. Please contact: